At LEAFBRAY HERBS AND MORE, we prioritize customer satisfaction and strive to provide a hassle-free shopping experience. Our cancellation and refund policy is designed to be fair and transparent.
Order Cancellation
- Cancellations are accepted only within 7 days of placing the order.
- If the order has already been processed for shipping, the cancellation request may not be entertained.
- Perishable items (e.g., flowers, eatables) cannot be canceled, but a refund/replacement may be considered if the product quality is found to be unsatisfactory.
Damaged or Defective Products
- If you receive a damaged or defective item, please report it to our Customer Service team within 7 days of receipt.
- The claim will be processed only after verification by the merchant.
Product Mismatch or Quality Issues
- If the received product does not match the description or does not meet your expectations, notify our Customer Service team within 7 days.
- Our team will review your complaint and take appropriate action.
Manufacturer Warranty Claims
- For products covered under a manufacturer’s warranty, we recommend reaching out to the manufacturer directly for assistance.
Refund Process
- Approved refunds will be processed within 6-8 business days.
- Refunds will be credited back to the original payment method used during the purchase.
For any further assistance, please contact our Customer Service team.
